Returns & Exchanges
At HempElf, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unopened and unused products within 14 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship the Items
Affix the provided return label or address the package to our warehouse, ensuring you use a tracked shipping service for security.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing